At S2M Retail, we strive to provide our customers with the best shopping experience. If you are not satisfied with your purchase, our refund policy ensures a smooth and hassle-free process.
1. Eligibility for Refund
You may request a refund if:
- The product is damaged, defective, or different from what was ordered.
- The product is unused, in its original packaging, and returned within 7 days of delivery.
- The product is not part of our non-refundable items (e.g., personalized/customized items, perishable goods).
2. Refund Process
- Initiate a Request: Contact our customer support at s2mretail@gmail.com with your order details and reason for refund.
- Verification: Our team will inspect the request and confirm eligibility.
- Refund Approval: Once approved, refunds will be processed within 5-7 business days to the original payment method.
3. Non-Refundable Items
- Items without original packaging or proof of purchase.
- Products damaged due to misuse.
- Gift cards and downloadable software products.
4. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your payment provider, as processing times may vary.
- If the issue persists, email us at s2mretail@gmail.com.
5. Changes to This Policy
S2M Retail reserves the right to update or modify this refund policy at any time without prior notice.
For further assistance, feel free to contact our customer support team.
